General Conditions of Use


These general conditions of use (hereinafter, the GCU) detail all the provisions applicable to the products and services offered on the CoOllOok Orion website (hereinafter, the Site ..).
The GCU are accessible online on the Site. The customer declares to have read and accepted them, the purchase of products and use of the services offered by the company CoOllOok Orion SAS entailing the customer's express and unreserved acceptance and adherence to these GCU as well as, if applicable, to existing contractual documents supplementing or amending said GCU.

Article 1: Definitions

Customer: natural or legal person having full legal capacity when purchasing a Product or using the Services offered by the company CoOllOok Orion and / or natural person(s) user(s) of these same Products and Services under the responsibility of the client.
Contract: these GCU as well as all the contractual documents supplementing and / or amending them (special conditions of sale, order form, etc.).
Physical product: any type of material good that may be offered to the Customer by the company as part of its activity.
Digital product: any type of non-material product that may be offered to the Customer by the company, in particular and without limitation, graphic theme, video, image, audio, etc.
Customer Services: all technical, commercial or complaint assistance services made available by the company to its Customers at the following coordinates:
CoOllOok Orion - Customer Service - 10 rue du Colisée - 75008 PARIS - FRANCE - Tel.: +33 (0) 7 72 88 56 68
Company: CoOllOok Orion with registered office at 10 rue du Colisée - 75008 PARIS - FRANCE and registered with RCS Paris B 902 922 780.

Article 2: Purpose

The purpose of the GCU is to define the terms and conditions for the supply of Products and Services offered by the company to the Customer and to provide for the possibility of payment via the Internet or another payment channel.

Article 3: Online sale

CoOllOok Orion is an online store, offering Services, Physical Products and Digital Products developed by the company.

Article 3.1: Order processing

The Customer declares to have read and accepted these GCU before placing his order. The validation of the order therefore implies acceptance of these GCU. Unless proven otherwise, the data recorded by the company constitutes proof of all transactions with the Customer.
The Customer must verify the completeness and conformity of the information provided to the company when ordering, in particular the billing address. The company cannot be held responsible for any data entry errors and the resulting consequences.

Article 3.2: Payment

With crypto, you are your own private bank. The Customer can pay for purchases via the Utrust application. Utrust allows to make payments with all major cryptocurrencies and the most important is to pay in eGLD. The transaction process super fast by cutting out expensive & complicated third parties. It means low fees and near instant transactions.

You can pay for your purchase with Visa, Mastercard, American Express, Diners Club / Discover, China UnionPay, JCB, Discovers, Apple Pay and Google Pay (removeco2.png Stripe Climate Member: 1% of your purchase is donated to CO₂ reduction initiatives.).

Beyond ten (10) working days after the order has been placed and without receipt of payment of an amount equal to the total of the order, the company may cancel the entire order.
The company reserves the right to block a transaction while doing anti-fraud checks.

Article 4: Intellectual property

The company sells digital and physical products. However, it retains the intellectual property rights of its products.
The company grants each Customer who has purchased their products an NFT guaranteeing the authenticity of their products. The company grants the customer the transfer of his NFT without restrictions on other stores, marketplace platform and P2P.
No assignment of intellectual rights is granted to the Client. The Customer is also prohibited from duplicating, reproducing, manufacturing, creating products identical to those of the company and / or using graphic elements on other products. This restriction includes all resources provided to the customer by the company.

Article 5: Limitation of warranty

Unless otherwise provided by law, the Site and the functions offered by it are provided as is without any warranty.
The company assumes no responsibility for downloading computer viruses or similar code from the Site.
Third parties who may express themselves on the Site are not company spokespersons and their opinions do not necessarily reflect the opinions of the company.
the company declines all responsibility in the event of loss or theft of password, identifier, account or information by the user within the framework of the Site. It also declines all responsibility in the event of loss of content or data, or damage related to theuse of identifiers by a third person.

Article 6: delivery time

A delivery deadline will be communicated to the Customer before the validation of his order, taking into account the choice of the desired carrier. The applicable delivery times are those indicated during the validation of the order. However, any order will only be processed upon receipt of payment.
The transfer of your NFTs is linked to the confirmation of the receipt of your order. Upon receipt of your order, create a ticket and claim your NFTs.

Article 7: Withdrawal

Of the physical or digital Products, and / or Services that may be offered in the context of these presents to consumers, the Customer is informed, where applicable, and in accordance with the provisions in force of consumer law, that he has '' a right of withdrawal that he can exercise within seven (7) days of acceptance of the Contract. In this case, the Customer will not have to justify reasons, nor to pay penalties, with the exception of possible return costs in the event of the sale of physical products.
However, the Customer will not benefit from this right of withdrawal in the event that the execution of the supply of products or services has started before the end of the aforementioned period of seven (7) days. In particular, the purchases of digital products being by nature firm and definitive, they cannot give rise to exchange, reimbursement or the exercise of a right of withdrawal. However, the company undertakes to reimburse or exchange damaged physical Products, including hidden defects or not corresponding to the description offered on the Site.
The Customer who has exercised his right of withdrawal for a physical product must return it, in its original packaging and in good condition, to the address given to him by the company.

Article 8: Refund

The reimbursement of the products referred to in Article 7 of these GCU is made within a maximum period of 30 days following the date on which the right was exercised.
Reimbursement is made on the company's proposal by crediting the account of the customer who placed the order.
If the refund is made in the form of a reduction voucher to be used on a future order, it is valid for 1 year (one year). Beyond this period, the reduction voucher will be canceled.

Article 9: Obligation to advise

The purchase of digital and physical products can be done in a fully automated way without any action on the part of the company. the company therefore fulfills its obligation to advise:

- by means of commercial support by e-mail and by telephone at the number and address indicated on the Site.

- by the presence on the Site of a detailed description of its digital or physical products.

Article 10: Dispute resolution

These GCU are subject to French law.
The Parties will endeavor to resolve any dispute relating to the company's services covered by the GCU amicably. In the event of a persistent disagreement, the dispute will fall under the exclusive jurisdiction of the Courts of Paris (France).

Article 11: Piracy

In the event of an intellectual property violation of a product offered for sale on the Site by the company, the user will be liable for the costs incurred for infringement.

Article 12: Personal data

The information and data of the Customer are necessary for the company for the management of the orders and the commercial relations. They can be transmitted to the companies which contribute to the processing of the order, in particular for the online payment. This information is also kept for security purposes and to better personalize the offers made to the Customer. Under the amended law relating to computers, files and freedoms of 6 January 1978, the Customer has the right to access, rectify and delete information concerning him collected by the company within the framework of of its activity. These rights may be exercised directly on the Site or by sending a letter to the company:CoOllOok Orion - Personal Data Complaints Department - 10 rue du Colisée - 75008 PARIS - FRANCE.
The Customer can choose when creating or consulting his account to receive offers from the company. The Customer can change his preferences at any time on the "personal information" page of his customer account.
The Site implements an automatic process to place a cookie on the Customer's computer allowing information to be recorded on the browsing of his computer on the Site. The Customer may nevertheless oppose the registration of cookies by configuring their internet browser to this effect.
Finally, the Client admits that the company may be required, in accordance with its legal obligations, to reveal personal data concerning him within the framework of legal procedures (legal requisitions, etc...).

Article 13: Force majeure

In view of current technology, the company undertakes to maintain the services offered on the Site in the best possible conditions. However, it cannot be held responsible in the event of an interruption of the Site attributable to a case of force majeure, due to a third party, a Customer, as well as to the uncertainties arising from the technique.
The responsibility of the company cannot therefore be retained in the event of breach of its contractual obligations due to unforeseeable and irresistible circumstances beyond the control of the parties.
The Parties admit, without this list being restrictive, by agreement between them, that, in particular, either force majeure, or fortuitous event, or due to a third party, the damages finding their origins or their causes in: natural disasters, fires, floods, lightning, power surges, strikes, power outages, telecommunications network failures, civil or foreign wars, riots or popular movements, terrorist attacks, regulatory restrictions related to the provision of telecommunications services, the loss of connectivity and connection due to public and private operators on which the company depends.
These cases of force majeure suspend the obligations of the company mentioned in the GCU, for the entire duration of their existence. However, if a case of force majeure had a duration of more than three (3) months, one or the other of the Parties would be justified in terminating their relationship, and this after sending a registered letter with notice. reception, announcing this decision.